Cooling-off for distance contracts
Where UK consumer regulations grant a statutory cooling-off period for services purchased at distance, you may cancel within fourteen days of purchase unless you requested immediate performance and acknowledged that the right would be lost once the first session began.
Organisational bookings
Corporate or public-sector bookings are governed by the written statement of work. Unless that document specifies otherwise, cancellation with more than ten working days’ notice attracts no session fee for the cancelled date. Cancellations inside ten working days may incur up to fifty percent of the booked facilitator day to cover held capacity.
Weather or safety halts
If a session cannot proceed safely outdoors, we offer an indoor agenda of equal duration where facilities exist. If neither outdoor nor indoor delivery is possible, fees already allocated to that calendar block are credited toward a replacement date within sixty days.
Refund processing
Approved refunds are returned using the original payment route where technically possible, within fourteen days of written approval. Banking charges deducted by intermediaries are outside our control.
Digital materials
Downloadable route cards or facilitation notes are deemed delivered once emailed. Refunds apply only if files were corrupted and a replacement could not be supplied within five working days.
How to notify us
Send cancellation or refund requests to online@skyxaronuogroz.world with your booking reference, desired outcome, and any statutory rights you wish to exercise. You may also write to Briars' Ln, Crich, Matlock DE4 5BW, United Kingdom.